South Africa Water Crisis: Back to Basics

South Africa Water Crisis: Back to Basics

Years ago, when a pipe burst, the reporting of such an event was taken seriously and most repairs were attended to within eight hours. The lack of response from call center attendants when reporting a leak or burst pipe is considered a waste of time for most people who report an incident. The recorded messages and music the public must listen to before talking to a consultant is ridiculous. More often than not, a good 45 minutes is wasted on a telephone call. When matters are reported over the Internet or by email, the prompt response to the urgency of the problem is also absent.

Ongoing maintenance is not managed effectively and recalling the basic structure would benefit the system. An increased capacity for water would be readily obtainable in dams if only regular maintenance and frequent cleaning of the filth took place. There was a basic structure that worked years ago, forsaken for fraud and corruption.

Corruption is always part of the general organization and in the smaller areas, water shortage is regarded as a normality. Water tankers riding around the streets, selling water to residents are often linked to councilors who are part of the deal to outwit people. Instead of attending to public duties and ensuring repairs and maintenance run uninterrupted, government facilities are used for personal gain.

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